1. Definitions

"Company" means Under One Roof Planning Limited including employees and subcontractors. "Client" means the individual or entity instructing the works. "Works" means all labour, construction, refurbishment, installation, maintenance or repair services provided by the Company. "Terms" means these Terms and Conditions together with any quotation or invoice issued by the Company.

2. Acceptance

These Terms become binding once a quotation is accepted, payment is made, access is provided for works to begin, or materials or labour are scheduled, even if no formal contract has been signed.

3. Scope of Works

Works will be carried out as outlined in the quotation. Items not included shall be treated as additional works ("variations") and charged separately.

4. Client Responsibilities

The Client must provide safe access, utilities and agreed materials. The Company is not responsible for defects, delays or installation issues caused by client-supplied materials. If incorrect or defective materials cause delays or additional work, the Client shall pay the associated labour, overhead and delay costs.

5. Variations

Work requested outside the quotation shall be treated as a variation. Variations may be instructed verbally or through email, text, WhatsApp or similar communication. Additional charges and timeline adjustments may apply and may be invoiced.

6. Payment, Completion and Non-Payment

Payment terms are normally stated in quotations or invoices but may also be agreed verbally or in writing. Deposits or staged payments may be required and final payment is due upon substantial completion. Minor snagging does not prevent completion; the Client may retain no more than 3% of the contract value until resolved. Late payment may result in suspension of works and interest of up to 8% above the Bank of England base rate plus statutory compensation. If payment is not made, the Company may suspend works, remove labour or retain materials supplied by the Company until payment is received.

7. Suspension and Delays

The Company may suspend works if payments are overdue, materials are not provided, site conditions are unsafe or the Client breaches these or any other Terms agreed prior or during the Works. The Company is not responsible for delays caused by client decisions, late materials, weather, structural discoveries, third parties or planning or building control matters. Timelines are estimates only.

8. Access and Liability

The Client must ensure reasonable site access. Delays or costs caused by restricted access, parking issues or neighbour disputes may be chargeable. The Company is not liable for indirect losses, loss of income, rental income or business interruption. Liability shall not exceed the value of works completed.

9. Disputes and Costs

Disputes shall first be discussed between the parties. If unresolved within 7 days, the matter shall proceed to binding arbitration and the arbitrator's decision shall be final. If the Company succeeds in pursuing payment or defending a claim, the Client shall pay legal, arbitration, administration and debt recovery costs.

10. Evidence and Documentation

Emails, text messages, messaging apps, photographs, videos, recordings, payment confirmations and witness statements may be used as evidence of instructions or agreements. The Company may also record works through photographs or videos to document progress and completion.

11. Termination

The Company may terminate the works if payment terms are breached, safety risks arise or the Client behaves unreasonably. The Client must pay for completed works and any materials purchased in advance. If materials can be returned, the Client shall pay the related administrative and return costs.

12. General

The Company is not liable for delays caused by events outside its control including supply shortages, labour issues or government restrictions. These Terms together with any quotation or invoice form the entire understanding between the parties and are governed by the laws of England and Wales.