1. Who We Are

Under One Roof Planning Limited ("Under 1 Roof Co", "we", "us") is a London-based property services company. This Privacy Policy explains how we collect, use and protect your personal data when you use our website (under1roofco.com). We are the data controller for the personal data described in this policy. You can contact us at bookings@u1rp.com or on 02045 324279.

2. Information We Collect

When you submit a quote or enquiry form, we collect the details you provide, such as your name, email address, telephone number, property postcode, details of the work you require, and any images you choose to attach. When you submit a feedback form, we collect your name, email address, star rating and comments. When you browse the website, certain information is collected automatically through cookies and similar technologies, as described in the sections below.

3. How We Use Your Information

We use the information you submit through forms to respond to your enquiry, prepare a quotation, arrange and deliver our services, and contact you about your project. Feedback you provide may be used to improve our services. We rely on this processing being necessary to take steps at your request before entering into a contract, and on our legitimate interests in operating and improving our business.

4. How We Share Your Information

Enquiry details are emailed to our bookings team and shared with the relevant staff member or subcontractor who will carry out or price your work. We use trusted third-party processors to operate the website: Resend (email delivery), Google reCAPTCHA (spam protection) and Google Tag Manager (website analytics). We do not sell your personal data.

5. Advertising and Analytics Cookies

This website uses Google Tag Manager and related Google services to understand how visitors use the site. We also use an advertising measurement pixel provided by OpenAI, which loads on every page from bzrcdn.openai.com and records when a visitor submits a quote or enquiry form as a "leadform" conversion event. This allows us to measure the effectiveness of advertising we run on OpenAI platforms. These technologies use cookies or similar identifiers and may collect your IP address, browser and device information, pages visited and actions taken on the site. You can opt out of this tracking by blocking cookies in your browser settings or using an ad blocker.

6. Google reCAPTCHA

Our forms are protected by Google reCAPTCHA to prevent spam and abuse. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service, and reCAPTCHA may collect hardware and software information and cookies from your device.

7. WhatsApp

The WhatsApp button on this website opens a conversation with us using your own WhatsApp application. Any messages you send us via WhatsApp are processed in accordance with this policy and WhatsApp's own privacy terms.

8. Data Retention

We keep enquiry and feedback records for as long as necessary to handle your request, administer any resulting work, and meet our legal, accounting and tax obligations. You may ask us to delete your personal data at any time using the contact details above, subject to any legal obligations we have to retain it.

9. Your Rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the right to request access to your personal data, to have it corrected or deleted, to restrict or object to its processing, and to complain to the Information Commissioner's Office (ICO) at ico.org.uk. To exercise any of these rights, contact us at bookings@u1rp.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date of publication.